You have the right to approach Herts and West Essex Integrated Care Board as their role as Commissioner of local NHS Services. The contact details are:

Hertfordshire and West Essex Integrated Care Board (ICB)
Patient Experience Team
First Floor,  Kao Park 2
London Road
Harlow CM17 9NA

By email to: hweicbwe.patientfeedback@nhs.net

By telephone: 01992 566122

Website: Hertfordshire and West Essex NHS ICB

If you are not satisfied with their response, you can refer your complaint to the Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

By telephone:   0345 015 4033

Website: www.ombudsman.org.uk